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FAQ
We have an answer for almost every question
- To start selling items, you need to register on our website through STEAM. Once registered, you will be able to browse the list of supported games and items that can be sold.
- We support CS2, RUST, and more. A detailed list of games and available items can be found on our website.
- After selecting the game and item you want to sell, you need to provide a wallet address for receiving the payout. After creating the transaction, you need to confirm the trade in STEAM. We will quickly send you the transaction amount to account balance. After an 8-day cancellation period you can withdraw your funds in the chosen payout method.
- We take every effort to ensure the security of transactions on our website. We use modern data encryption technologies and implement various security measures. Additionally, we verify the authenticity of items and user profiles to minimize the risk of fraud. You can find reviews about us on our homepage, social media, or third-party review platforms like Trustpilot.
- Our system provides fast payouts after the completion of the transaction and an 8-day cancellation period. Usually, the transaction amount is credited to your platform account immediately after the transaction is completed. However, the time it takes to receive the funds after an 8-day period may depend on the transaction processing speed. In some cases, transactions may take up to 24 hours. If you encounter such a delay, please contact our support team for assistance.
- Yes, you can withdraw your balance to your account.
- The price of a gaming item on our website depends on several factors, including its rarity, popularity, market demand, item condition, and current price competitiveness. We also consider the current prices on other platforms and markets to maintain competitive pricing.
- The minimum payout amount is set to $5, but it may vary depending on the selected payment method. This helps ensure the efficiency of processing transactions and manage costs associated with different payment providers.
- We take multiple measures to protect our users from fraud. This includes verifying the authenticity of items and user profiles, using advanced data encryption technologies, and implementing a multi-level security system. However, it's also important to exercise caution when trading items, verify the contents of the trade, and double-check the account details provided to you during the transaction. Avoid engaging in suspicious transactions.
- If you haven't received the funds after selling an item and waiting an 8-day cancellation period, first ensure that you have provided the correct payout details. If all the details are correct but the funds still haven't arrived, please contact our support team and provide information about the transaction. We will conduct the necessary checks and assist you in resolving the issue.
- The prices on our website may differ from those on Steam for several reasons. We strive to offer competitive prices and attract more buyers. Our website allows for quick item sales and direct payouts to your wallets, which incurs fees and market-related conditions, leading us to set our own item prices.
- Api scam is a type of scam when 3rd party platform get access to your Steam Web Api Key, after that scammers can enter in your steam account change info, see your chats etc. While you trade with someone they will decline your trade and send you another one with same items. Scammers are changing name and avatar in order to make them look like original profile. You can always double check trade information and find that your first trade was declined and date of account registration are different. We always share with you bots name and date of registration. We always share with you bots name and date of registration and also we created Google Chrome extension which will show if you are close to been scammed. For your protection you need to revoke your old API key and Change steam password If you beware of scam. After that all your inventory and your account will be safe.Where can I find my Api key?
- Each week, you can earn bonuses for selling skins. The bonus you receive depends on the total amount of your sales for the week, and you're awarded a prize according to the level you achieve by the end of the weekly period.
- What prize levels are available in the Weekly Bonus Cashback? The Weekly Bonus Cashback page lists all possible prizes. Prize levels are based on the amount of your weekly sales. The more you sell, the more valuable prize you can earn.
- How and when can I claim my bonus? Your bonus will be available at the end of the weekly bonus period. You have 2 days to claim your prize. Note that you will receive only one prize, corresponding to the highest sales level you reached during the week.
- Can I receive more than one prize per week? No, each participant in the Weekly Bonus Cashback receives only one prize, which corresponds to the highest level they achieved in that week.
- Kinguin Wallet Cards offer a convenient way to withdraw funds for purchasing games, in-game items, and other digital goods on the Kinguin platform.
- How it works You purchase a Kinguin Wallet Card on our website by exchanging your CS2 or RUST skins, or using the funds from your balance.
- Activation on the Kinguin website Go to the Kinguin website and enter the received code. The funds will be credited to your balance, which you can use to purchase games, Xbox or PlayStation add-ons, and other digital goods available on the platform.
- Benefits Convenience: The process of purchasing and using the Wallet Card is highly simplified. You do not need to enter your bank details every time you want to make a purchase.
- Important This method is the fastest among all available withdrawal methods: you will receive the code instantly. In case of code loss, you can always refer to your transaction history in your personal profile on our website. We recommend keeping all received codes in a safe place to avoid any inconvenience. Purchasing Kinguin Wallet Cards on our website is your simple and reliable way to access a wide range of digital goods on Kinguin!
Security: All Wallet Card codes are securely stored with us, but we recommend keeping them personally for added security.
Transaction Control: You can check or find purchased codes at any time in the detailed transaction information in your profile. - The transition of the transaction to the "Finished" status means that the funds have been paid out by us and sent to the details you provided, however, additional time may be required to process the transaction on your bank's side. If the funds have not arrived to your account within 3 WORKING days, please contact our technical support agents to obtain a RRN code that will allow your bank to track the transaction. RRN (Reference Retrieval Number) - is a unique identifier of a bank transaction, which is assigned by the acquirer bank when initiating a payment. RRN takes an alphanumeric value consisting of 12 characters (numbers and letters of the Latin alphabet).
Valve has introduced an 8-day trade cancellation option, and we've updated our trading system accordingly:
- Funds from a sale are credited to the seller 8 days after the item is frozen to the buyer.
- During this period, the funds are held and cannot be withdrawn, appearing in gray next to the main balance.
- If either party cancels the trade, the funds are promptly returned to the buyer. However, if the buyer cancels the trade, a cancellation fee will be deducted from the refunded amount.
- Note:Frequent cancellations or failure to accept trades (e.g., due to a temporary trade ban) may result in significant fees being deducted from the buyer's refunds, as these actions can disrupt the trading process.
- The held funds can be used for purchasing items without a hold.
- Held funds and main balance do not combine for purchases.
These changes ensure safer transactions under the new policy.
- We can only refund your deposit in full if the funds haven't yet been used for purchases. Please note that funds deposited via cryptocurrency or Pay by Zen are non-refundable. Please also keep in mind that refund requests may take up to 10 business days to process.
On our platform, we offer the option to purchase items through hold orders, which involve an 8-day hold period as per Steam's updated trade cancellation policy. During this time, the item is frozen to the buyer, and funds are held until the period ends.
Q: What happens if my order is canceled when purchasing a hold item?
A: There are two possible reasons why your hold order might be canceled:
1. The claim period has expired.
Please note that you must claim your skin 12 hours after the Hold period ends. If you fail to do so, your order will be automatically canceled, and a cancellation fee will be applied.
2. The order was canceled due to the item being unavailable.
If the original seller (from whom we acquired the item) decides to cancel the trade using Steam's 8-day trade protection feature, this can trigger a rollback. In such cases:
- The trade will be automatically canceled for you as the buyer.
- The item will be returned to the seller, and your funds will be refunded promptly, minus any applicable cancellation fees (as outlined in our Steam Trade Cancellation Policy).
- This rollback is beyond our control and stems directly from Steam's policy allowing either party to cancel within the hold period.
If you experience frequent cancellations, contact support for assistance. These measures help ensure safer and more reliable transactions on our site
- The platform's base currency is the US Dollar (USD). The option to view prices and balances in alternative currencies is provided solely for user convenience and is for informational purposes only.
Please note: Prices shown in other currencies are calculated automatically based on the current exchange rate and are for reference purposes only. We are not liable for any discrepancies in displayed amounts caused by currency fluctuations or delays in rate updates. Actual item prices and users' balances will always be processed based on the USD equivalent. - If you initiate a rollback or an item is returned after purchase for any reason, a 50% penalty of the item’s purchase value will be applied to your account. By completing a purchase on SkinPlace, you agree to this policy.